Refund Policy

At B’Contour’d, we want our customers to be completely satisfied with their hair extension purchases. Please review our refund policy specifically for hair extensions below:

1. Refund Eligibility:
To be eligible for a refund on hair extensions, the extensions must be unused, unopened, and in their original packaging. Refunds are only available for hair extensions purchased directly from B’Contour’d.

2. Refund Process:
If you are not satisfied with your hair extensions, please contact us within 14 days of receiving your order to initiate a refund request. You can reach us at contourbraidsalon@gmail.comPlease include your order number and the reason for the refund request in your email.

3. Refund Timeframe:
Once your refund request is approved and we receive the returned hair extensions, we will process the refund within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

4. Return Shipping:
Customers are responsible for the cost of return shipping for hair extensions unless the extensions arrived damaged or defective. We recommend using a trackable shipping method and insuring the package to ensure its safe return.

5. Refund Exceptions:
Refunds are not available for hair extensions that have been opened, used, washed, or altered in any way. We do not offer refunds on hair extensions that have been cut, colored, or styled.

6. Damaged or Defective Hair Extensions:
If your hair extensions arrive damaged or defective, please contact us immediately at  At B’Contour’d, we want our customers to be completely satisfied with their hair extension purchases. Please review our refund policy specifically for hair extensions below:

1. Refund Eligibility:
To be eligible for a refund on hair extensions, the extensions must be unused, unopened, and in their original packaging. Refunds are only available for hair extensions purchased directly from B’Contour’d.

2. Refund Process:
If you are not satisfied with your hair extensions, please contact us within 14 days of receiving your order to initiate a refund request. You can reach us at [email protected] Please include your order number and the reason for the refund request in your email.

3. Refund Timeframe:
Once your refund request is approved and we receive the returned hair extensions, we will process the refund within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

4. Return Shipping:
Customers are responsible for the cost of return shipping for hair extensions unless the extensions arrived damaged or defective. We recommend using a trackable shipping method and insuring the package to ensure its safe return.

5. Refund Exceptions:
Refunds are not available for hair extensions that have been opened, used, washed, or altered in any way. We do not offer refunds on hair extensions that have been cut, colored, or styled.

6. Damaged or Defective Hair Extensions:
If your hair extensions arrive damaged or defective, please contact us immediately at contourbraidsalon@gamil.com We will work with you to resolve the issue and provide a replacement or refund as necessary.

7. Refund Contact:
If you have any questions or concerns about our refund policy for hair extensions, please feel free to contact us at contourbraidsalon@gmail.com We are here to assist you and ensure your satisfaction with your B’Contour’d hair extension purchase.

Thank you for choosing B’Contour’d for your hair extension needs!We will work with you to resolve the issue and provide a replacement or refund as necessary.

7. Refund Contact:
If you have any questions or concerns about our refund policy for hair extensions, please feel free to contact us at contourbraidsalon@gmail.com We are here to assist you and ensure your satisfaction with your B’Contour’d hair extension purchase.

Thank you for choosing B’Contour’d for your hair extension needs!